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Refund Policy

If we only receive the deposit amount..

 if you booked with us and just paid the first deposit and after booking you decide to cancel your reservation.

The following conditions apply:

  • The entire deposit will be refunded if you do not receive the service promised by our representative. • The entire deposit will be refunded if the reservation is canceled within 24 hours.
  • If the flight details sent by e-mail are not in accordance with the contract, the entire deposit will be refunded.
  • The entire deposit will be refunded if the airline cancel the flight.
  • If the total amount has been received but the ticket has not yet been issued.

If you have paid the balance in full but the ticket has not yet been issued. We usually issue the e-tickets within 2-3 hours once you pay the balance and send all the tickets to customers by email. However, if the customer wants us to stop issuing tickets in the meantime, or if the airline changes flight before the issuance, or if the flight is canceled due to weather conditions, the following conditions apply:

 • If the customer voluntarily changes his ticket canceled and there is no problem with the airline, a charge of £20 per passenger will be made for the cost of the service.

 • If tickets cannot be issued due to unavoidable weather conditions, a full refund will be given.

 • If the airline cancels the program, the customer will receive a full refund. When the full amount has been received and the tickets have been issued When the full amount of the ticket(s) has been received and the ticket(s) has already been issued and sent to the email or postal address of( n). of the customer, the following conditions apply:

 • Once the ticket is issued, the airline’s refund policy applies. Different airlines have different refund policies and once tickets are issued we are bound by their ticket refund policies.

 • Once the ticket has been issued and the ticket has been used for part of the journey/way, the refund policy will apply as we must follow their refund policy.

• In the event of a passenger’s death, a death certificate must be presented to request a full refund for unused/partially used tickets, which we must transfer to the relevant airline.

 • For non-refundable tickets, only a small portion of the refund is refunded to us by the airline in the form of certain taxes and passed on to the customer.

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